Complaint Investigation Report

486804087-1-23-2024-21-AS-VBEI-CZTTPU-20240125135451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/27/2023 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20231127152520

Uncleared individuals allowed in facility

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. This investigation included site visits, interviews with staff, client, witnesses, and review of pertinent documents and resulted in the following determinations: Complainant alleges S1 has hit client(C1) and is disrespectful to clients, that staff neglect the clients, that drugs are sold out of facility and that uncleared adults frequent the facility; Staff from two State agencies (CCL & NBRC) have made 5 site visits to facility in past 60 days, 3 visits unannounced, and at no time were uncleared adults or illegal drugs present and clients were observed to be clean and appropriately dressed; food supply adequate; C1 was interviewed at neutral location and indicated satisfaction with the placement and no fear of S1; Day Program Caregiver was interviewed and stated S1 displays no signs typically associated with abuse and looks forward to returning to facility. Although the allegations may be true, based on statements and documents, there is not a preponderance of evidence to prove or, disprove, allegations. Therefore, the complaint is UNSUBSTANTIATED. Report left.