Complaint Investigation Report

Per R1, there are days that facility staff provided them with two cups of coffee, and at times they only gave them one cup of coffee, R1 disclosed that through the course of years the facility has been providing them with coffee when they want to get coffee, which it could be any brand, they don't have a brand preference as far as they gave them coffee when they request it. According to S1, they have coffee available for residents in care, but there is one resident who wants to go buy coffee whenever they want to go and the facility goes grocery shopping on Tuesdays when staff available will go and get items listed in the grocery list, but resident at times doesn't request to buy their coffee timely to be included to the weekly grocery list. However, it was confirmed through interviews that R1 doesn't have a preference of any specific brand and will drink any coffee that its available at the facility. Based on records review of R1’ physician report dated 6/30/22 revealed that R1 doesn’t have a special diet, but they do have a bowel impairment that results in constipation, which it’s being treated with a prescribed medication named polyethylene glycol 17 grams which is instructed to be taken one packet by mouth daily as needed for constipation to be dissolved in 4-8 ounces of beverage, but there is no indication that beverage has to be coffee. Based on LPA’s observations, records review and interviews conducted with involved parties doesn’t indicate that the facility is not providing residents with coffee to support above allegation. A finding that the complaint allegation of personal rights is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.