Senior Care Records.

Complaint Investigation Report

Palm View Retreat, Vallejo04/29/2025Licence 486803728

Date signed04/29/2025 03:09:27 PM
The inspector’s account

Facilities admission agreement under section House Rules/Facility Policies on page 9, number 13. States, when leaving the facility, the administrator or staff must be informed and advised of expected time of return. A sign-out and sign-in log will be available. In the Facilities Program Plan under Admission Policies; Interview Process on page 55. States “potential clients will be interviewed prior to admission at which time facility program and house rules will be explained during the interview process and determination will be made that the facility program can meet the needs of the individual, and that the individual will be compatible with other clients. There is no way to be sure of this, but the administrator will question the client and find out what the client likes and dislikes and observe as he/she meets the other clients. The interview will provide the prospective client with information about the facility, including the information contained in the Admission Agreement and any additional policies and procedures, house rules, and activities.”

Neither in the admission agreement under House Rules/Facility Polices or in the Facilities Program Plan does it state, notifying clients about the “pass”, “no pass”, and “black out” system and having them agree.

Based on LPAs observations and interviews which were conducted and record reviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 1, is being cited on the attached LIC9099D. Appeal rights given.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction