Complaint Investigation Report

Complaint alleges the facility violated C1’s personal rights regarding Palm View Retreat Staff speaking inappropriately with C1. Based on written statements from multiple outside witnesses (W1, W2, W3 & W4), LPA found that W3 had observed on 9/6/2022; Palm View Retreat staff (S1) yelling at C1 “we gotta go” addressing C1 to get into the facility vehicle to return to Palm View Retreat. However, statement from witnesses, W1, W2 & W4 did not indicate seeing this interaction between Palm View Retreat staff, S1 and C1. Due to inconsistency of statements and lack of corroborating evidence, the allegation is found to be UNSUBSTANTIATED.

Allegation, neglect/Lack of supervision resulting in client sustaining an injury and

personal rights of clients violated, are found to be unsubstantiated . A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Appeal Rights given.