Complaint Investigation Report

486804115-2-15-2024-21-AS-VBEI-D2NST3-20240221130848

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/13/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240213095453

Neglect/lack of supervision resulted in facility not meeting residents care needs.

Licensing Program Analyst Leibert arrives unannounced for the purpose of continuing the investigation of this complaint. LPA toured portions of the facility; reviewed documents and spoke with the staff. This complaint was initiated by medical personnel who expressed concern that the Resident, R1, arrived at a medical facility in a condition that suggests R1's hygiene had been neglected by caregivers prior to admittance. Today it was determined that R1 was sent out from this facility on 12/19/24 for medical reasons and has never returned; R1, subsequent to 12/19, has been hospitalized and in Skilled Nursing Facilities and is no longer a resident of this facility. Based upon statements, the complaint allegation is false and without a reasonable basis since R1 has not resided in this facility since 12/19/2024. Therefore, the complaint is UNFOUNDED. The complaint is DISMISSED.