Complaint Investigation Report

LPA also found the client restroom to have a strong smell of urine and confirmed with Licensee of the smell. In addition, LPA observed cobwebs along the ceilings of the restroom and several rooms throughout the facility.

Complaint alleges food is inaccessible to clients in care. Based on tour of the facility, interviews with staff, file review and observations, LPA found that the Licensee secures snacks and other food items in the kitchen. License explained that each client has snacks available in bins located in their bedrooms for use in between meals which LPA observed in clients' (C2 and C3) bedrooms. However, LPA found that client C1 did not have a snack bin in their bedroom and no dietary or eating behavior restrictions stated in C1's Physician's Report indicating that food items are to be locked.

The allegations, facility not in compliance with fire clearance, facility is not clean, safe, and sanitary and food is inaccessible to clients in care are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted with facility Licensee, whose signature on this document confirms receipt.

A copy of the signed report was emailed to Licensee.