Complaint Investigation Report

486800498-12-20-2023-21-AS-VBEI-CZ5U3N-20240103141349

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/11/2023 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20231211161510

At approximately 10:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Program Director Fred Lacvata, toured the facility and interviewed staff and clients.

During the tour of the facility, LPA observed staff working with clients on various arts and crafts, games and other activities. Clients were engaged with each activity and appeared well cared for. LPA was not able to gather details of how staff mistreat clients, but there were no indications of mistreatment. Facility has a long history of substantial compliance.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.