Complaint Investigation Report

Complaint alleges staff are not properly cleaning resident. Complainant reported client (C1) to have been left in soiled drawers by staff. Based on a review of client records, LPA found that client C1 does not reside in the facility but is located at another facility under the same licensee. Based on interviews with staff (S1) and Licensee, clients are assisted with bathing and found to utilize continence care products. Clients attend day program and are cleaned every morning and night. Upon return they are checked every 2-3 hours for soiled diapers. LPA toured the facility and found clients, client clothing and client bedrooms to be clean and odorless. Staff were also observed directing clients (C2 & C3) to the restroom for toileting with full assistance. LPA observed a sufficient supply of toileting, continence care and hygiene products readily available for resident use. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated.

A finding that the complaint allegations, staff left residents unattended, staff are not properly cleaning resident are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Licensee, Barbara McKinley left during the visit due to emergency. Report was reviewed and signed by Lead Staff, Aliyah Evans.

No deficiencies cited during today's visit. Appeal Rights Given.