Complaint Investigation Report

Complaint alleges staff are not meeting a resident’s incontinence needs, based on interviews that were conducted with facility staff and residents, and records reviewed, it was determined resident (R1) has difficulty functioning on their own as per their Needs and Service plan dated 03/31/2025 under physical/health. Interviews conducted with 2 of 3 residents state they have heard R1 at night calling for help for hours with no assistance from staff on duty to assist R1.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Division 6, Chapter1 is being cited on the attached LIC 9099D. Appeal rights given.