Complaint Investigation Report

R1 insisted the facility had refilled the medication and should be available. After more than an hour, another med tech located the medication and informed R1 that staff S3 had made a mistake and medication was available.

Based on LPA’s record review & statements received, the preponderance of evidence standard has been met, therefore the allegation for medication management is inadequate is found to be SUBSTANTIATED.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.