Complaint Investigation Report

486803921-8-11-2025-21-AS-BMOS-DKHSMV-20250813140032

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/29/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250729095017

Staff are occupying residents room without authorization.

At approximately 12:30PM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Care Coordinator Tamara Mason, interviewed staff and toured the building. Based on interviews conducted, a staff member was reported to have been caught sleeping in a resident room in May, 2025. Staff was reprimanded and later quit employment at the facility. Facility does not allow staff to use resident rooms for their breaks or getting extra sleep. Based on interviews conducted, facility has a beauty salon for resident use. Staff do not get their hair worked on while working at the facility. LPA was not able to find evidence to support the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.