Complaint Investigation Report

480109899-6-4-2025-21-AS-VBEI-DHDUZJ-20250606160136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/01/2025 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20250401131308

Licensing Program Analyst Magdaleno arrived unannounced to deliver findings regarding the above-mentioned complaint allegation and met with Mario Gray, Housemanager.

Complaint alleges that staff is holding clients personal and incidentals (P&I) check, only giving them small amounts now and then. Interview with staff indicated that they did cash client’s check for them and gave small amounts at a time in an effort to help client manage their funds.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.