Complaint Investigation Report

Additional staff interviewed stated they offer C1 showers daily but C1 refuses, they also offer bed baths and change C1. C1 at times becomes verbally aggressive, if they ask or encourage C1 to take a shower.

It was also alleged C1's Personal Rights are violated in that staff yell at C1.

Staff deny the allegation and expressed they never yell at any clients or have seen any staff yell at any clients. C1 expressed they feel staff get mad when they need assistance, but could not provide an example. LPA did not get any corroborating statements from other clients or C1's family member as they did not return LPAs calls.

Based on records reviewed and interviews conducted, the allegations for, Client personal needs are not being met by care staff & Personal Rights, is found to be Unsubstantiated, meaning that, although the allegation may be valid, there is not a preponderance of evidence to prove the allegation did or, did not, occur. Therefore, the above allegations are both, UNSUBSTANTIATED.