Complaint Investigation Report

Facility staff responded that the appointment could not happen because one of their other facilities had tested positive for Covid, and testing would need to be a priority and asked if the appointment could be rescheduled. Client C1 was not assisted to make it to their appointment of 2/8/2022. Review of medical records also showed a visit on 3/23/2022 where the physician had requested C1 obtain fasting lab work prior to next appointment of 4/5/2022. Facility documentation showed C1 did not get fasting lab work done until 4/8/2022 and not prior to follow up visit of 4/5/2022 as the physician had requested. It was also alleged facility is not providing assistance with transportation to appointments. Facility expressed they always give rides to their clients to their appointments, although there was this instance where C1 was not taken to the appointment with their Mental Health Clinician and asked to reschedule it because of reasons stated above.

Based on LPA’s record review & statements received, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.