Complaint Investigation Report

Based on LPA’s investigation, corroborating statements received and staff S1 acknowledging the statement was made, although they stated it was not necessarily that they meant to call client C1 an inappropriate name, they did reference an inappropriate word toward C1. The preponderance of evidence standard has been met, therefore, allegation for, " Facility staff called client an inappropriate name" is found to be SUBSTANTIATED.

The following deficiencies were observed (see LIC9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.