Complaint Investigation Report

also have a brown and rust color to them. Wall in living area has an indentation and crack surrounding the indentation. A hole in the ceiling of approximately 4 inches in height and 3 inches wide. Opposite wall in living area has a vertical crack in the wall approximately 2.5 feet in length, starting from about 6 inches from the ceiling down to about the middle of the wall. Walls have both vertical and horizontal cracking in all common areas as well as in back bedroom #4. Living area off kitchen and kitchen had many flies present, approximately 20-30 flies. Additionally, facility has strong malodor of smoke and something rotting.

LPA toured bedrooms of facility and found them to have very minor damage such as chips and scrapes in the paint and on the baseboards. Floor vent in one room is warped, or floor is warped, such that the vent screen cannot sit flush with the floor.

LPA observed cabinet under kitchen sink. Floor of cabinet warped such that it slopes down from the left to the right, the middle is bow down and such that it exposes an unidentifiable part of the wall. Also present was a bucket half filled with water, bucket placed directly under 'U" portion of sink drain. Additionally, the back and side portion of the cabinet has large areas of black substance. Each area approximately 4 or 5 inches high and 2 to 3 inches wide.

Facility has 5 bathrooms. one of which LPA was not granted access. LPA observed Out of Order sign but could not open the door, despite there being a hole where otherwise a door handle would be present. Caregiver explained that bathroom is out of order and to the best of their recollection has been out of order since before November of 2025. LPA asked when repairs would be completed. Caregiver said repairs were originally planned but that the repairs were found too costly so facility will not be repairing them. LPA observed all other bathrooms used by residents to be operational. However, LPA did observe holes behind toilet in bathroom used by all residents to be deep enough such that there was no sheet rock remaining, ceiling light fixture was still attached but hole present in ceiling and ceiling exposed. Bathroom in room #1 has horizontal rectangular hole approximately 2 feet long behind left side of toilet extending to right side.