Complaint Investigation Report

480111090-8-30-2021-21-AS-KMOA-C6MSUN-20210907141124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 101 GOLF COURSE DR. STE. A-230

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/08/2021 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20210608130228

Staff did not provide care and supervision necessary to meet the needs of resident(s).

Staff did not provide quality meals to meet the needs of resident(s).

Staff did not answer communications to the authorized representative promptly and completely

At approximately 11:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with house manager Jackie Morris, reviewed records and interviewed clients. Based on a review of records, all clients are able to be in the community unsupervised and are able to communicate their needs. Clients have a log book where they sign in and out. LPA received photographs of meals served to clients and interviewed 3 clients who were in the living room. Clients stated they love the food at the facility. LPA spoke with Administrator via the telephone and was informed they respond to all responsible parties as soon as possible. LPA was not able to determine an instance where a communication was not responded to in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No citations issued.