Complaint Investigation Report

Complaint alleges facility failed to provide basic services to resident in care. Upon review of R1's admissions agreement the Administrator is responsible for arranging transportation to medical appointments. Upon interview with resident R1 and Administrator, LPA found that R1 required transportation to a medical center located in Napa for R1's medical treatment. In an interview LPA found that the Administrator had assisted in arranging for R1 in finding transportation by contacting outside medical transportation services. However, the medical transportation service required confirmation and interview with R1. R1 told LPA that they were aware of needing to contact the medical transportation services to confirm a pickup date but R1 had not done so in a timely manner.

Based on the interviews, record review, and information obtained during the investigation the allegations personal rights and facility failed to provide basic services to resident in care s are UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.