Complaint Investigation Report

486804175-7-10-2026-21-AS-KMOA-DW9NGM-20260723102720

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260414150016

Facility did not provide resident with adequate hygiene and personal care

At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with House Manager Venus Stanford, toured the facility and reviewed records. During the course of this investigation LPA observed the facility to be clean and in good repair. On 03/24/2026, the Department was notified of a change of ownership for the building. At that time, the new owner, Venus Stanford, began making improvements to the facility. The facility did have evidence of rodent activity and a pest control company was contacted to address the problem. LPA received copies of invoices of pest prevention. During the investigation, LPA observed there were times when certain areas of the facility did not have a pleasant smell. LPA learned the reasons were due to recent incontinence, which was addressed by facility staff, but the smell lingered. LPA inspected the resident rooms and food storage areas and found them to be clean and food was stored properly. Based on interviews conducted, staff assist residents with hygiene needs and personal care as needed. LPA was not able to find evidence to support the allegation that care was not provided.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.