Complaint Investigation Report, 08/21/2024 — Cogir of North Bay, Vallejo CA

486803810-8-21-2024-21-AS-KMOA-DA5TGG-20241017144309

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/20/2024 and conducted by Evaluator Araceli Canela

COMPLAINT CONTROL NUMBER: 21-AS-20240620122804

Tracy Freudendahl, Executive Director/Administrator

Staff do not ensure that residents are served foods of good quality

Staff did not ensure that the facility is maintained in good repair

Licensing Program Analyst (LPA) A. Canela arrived unannounced for the purpose of continuing complaint investigation regarding the above allegations and met with Executive Director/Administrator, Tracy Freudendahl.

This investigation included site visits to the facility; statements taken and LPA observations. It has been alleged facility staff do not ensure that residents are served foods of good quality, in that foods are served burned or cold. LPA took several statements from residents and no one corroborated the allegation. Residents expressed they like the food and have never had an issue with food being burned or cold. It was also alleged staff did not ensure the facility is maintained in good repair in that the outside smoking area gazebo tent is torn to shreds and water fountains are not operational. LPA observed the tent is in perfect condition. Facility staff expressed it was replaced about a month and a half ago due to needing a new cover but it was never in shreds. LPA observed water fountain next to the activity room that is not operational and Executive Director explained they were turned off as a precaution ever since Covid-19. They will remove the water fountains as they have several areas with available water and hydrating carts. Although the allegation may be true, based on the above information, and statements received, there is not a preponderance of evidence to prove or, disprove, the allegation did occur. Therefore, the allegation is UNSUBSTANTIATED.