Complaint Investigation Report

Interviews with Housekeeping staff (S1, S2) indicated that resident rooms are split between them and tasks are completed and signed off in the order they are assigned. Further interviews with S1 and S2 indicated that certain residents will ask that only certain tasks be completed and housekeeping will oblige them. Interview with S2 indicated that should they find cleanliness issues not specifically outlined in a resident’s assigned tasks they will clean out of courtesy, as long as the resident agrees. Interview with Administrator indicated there have not been complaints from individual residents regarding housekeeping services. Interview with R1 indicated that facility staff are “really good” and provide assistance when required, however, R1 also stated they are very independent and do not require assistance with medication management or most Activities of Daily Living (ADLs). LPA observed R1 room to be heavily cluttered with objects scattered across the floor and counter tops and a litter box with cat feces. Upon subsequent visits, after R1 agreed to higher levels of cleaning, LPA observed R1’s room to be less cluttered with the floor free of objects and counter tops to be more organized. Although the allegation(s) may have happened or are valid, the Department has found there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are unsubstantiated .

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.