Complaint Investigation Report

Incident report also stated that facility increased their cleaning protocols and provided training to facility staff on the topic of Hand Hygiene, Infection Control, and Standard Precautions on 05/27/2025. Per Executive Director, the houses were being cleaned twice per week. Review of Housekeeping schedule indicated that homes were cleaned twice per week with alternating schedules. Based on record review and interviews conducted, this allegation is Unsubstantiated.

A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.