Complaint Investigation Report

LPA was informed that facility staff will help residents eat through verbal prompting or by guiding the utensil to a resident's mouth. Per interviews, there are 4 residents that require help with feeding. Review of resident files indicated that none of these residents were the resident shown in the photograph. Interviews conducted also indicated that they have not observed residents to be force fed by staff. During visit conducted on 02/20/2025, LPA observed lunch being served to the residents. LPA observed that some residents were being verbally prompted to eat. LPA did not observe any resident being hand-fed but was informed that some of the residents were sleeping and would be provided their meal when they woke up.

Based on document review, interviews conducted, and observations made, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Executive Director/Administrator. Signature on form confirms receipt of documents.