Complaint Investigation Report

Interview conducted with Activities Director revealed that they speak both English and Spanish. When facilitating a group activity, they will address their audience in only English, as that is the main language the majority of their residents speak. Per Activities Director, they will speak Spanish to their Spanish-speaking residents, but in a large group setting, they will respond to questions in English.

Based on interviews conducted, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Resident Care Director. Signature on form confirms receipt of documents.