Complaint Investigation Report

Interview conducted with Facility's Marketing Director revealed that they would use Facebook Live during public events to show events and activities occurring at the facility. Per Marketing Director, the content of the videos and photos did not include any private or medical information and was solely to promote the community. The photos and videos posted to Facebook were for parties or events such as Cinco de Mayo, Chili and Cornbread Day, or Grandparents' Day, and showed residents' participation. LPA was informed that all videos and photos have been deleted off their personal social media page. Interview with Marketing Director also revealed that at this time all residents have signed consent forms regarding photography and social media. LPA was provided with a copy of the Admissions Agreement which included the consent form for social media and photography.

Based on interviews conducted and observations made, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Resident Care Director. Signature on form confirms receipt of documents.