Facility Evaluation Report

On 2/7/2024, Licensing Program Analyst, Tobola arrived unannounced for the purpose of following up on recent incidents self-reported from the facility and was greeted by Administrator, Montel Jennings. The incident involved an alleged sexual confrontation from staff (S1) towards client (C1), reported by C1. LPA found that the facility reacted appropriately by ending S1's shift the date of the incident and following reporting requirements. The facility continued with an internal investigation in which C1 was interviewed by the Administrator. During the interview, C1 confirmed that the allegations were false and that C1 was upset with staff S1 at the time of incident. LPA conducted interviews several staff assigned on the date of the incident and found no evidence supporting the allegation. Staff S2 stated that during that evening, C1 was observed smoking a vape and a cigarette simultaneously and began coughing vigorously. Staff S1 attempted to redirect C1 for their health & safety by choosing which item to use. Staff S2 also intervened and stated that C1 may have become upset from the conversation as C1 made the allegations later that evening. LPA attempted to conduct an interview with C1 but found that C1 had requested to be transported to work the day of visit. LPA to interview C1 at a later date. Based on visit and information gathered, LPA was unable to find corroborating evidence to support the allegation.

Lastly, LPA conducted a follow up on a second incident involving an internal agency staff (S3) reported to speak inappropriately and cuss at client (C2). The facility utilizes a float pool staffing system where multiple staff are assigned to work at multiple homes under the Telecare Corporation. LPA found that S3 had been assigned for emergency support scheduled by the Regional Float Pool Manager, Leo Castaneda and that the facility Administrator does not have oversight of the staffing placement. LPA spoke with the Regional Float Pool Manager and was informed that S3 was immediately placed on administrative leave with additional determination for further corrective action. Corrections were discussed and Technical Violation issued.