Complaint Investigation Report

Complaint alleges facility withheld food from client C1 causing significant weight loss. Based on a review of C1’s records, the only indication of dietary measures called for gluten-free diet. LPA toured the facility kitchen and dining area during multiple visits and found an ample amount of food and snack options for clients in care. Food was not found to be locked or inaccessible to clients. In addition, upon interviews with North Bay Regional Center Service Coordinators (SC1 & SC2), it was stated that during several visits to the facility, C1 was seen to have access to an ample amount of food and snack supplies in the primary facility building. SC1 stated that they observed C1 on several occasions acquiring food from the kitchen and taking the food items back to their room. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated.

Allegations, staff prevented client from leaving his room and facility withheld food from client are UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited. Appeal rights given.