Complaint Investigation Report

Complaint alleges that the facility is out of ratio. Based on record review and interviews, LPA learned that the staff Roster appeared to be appropriate at the time of the review and that the client to staff ratio appears to be appropriate for the clients in care. During an unannounced subsequent complaint investigation inspection dated for November 2, 2021, LPA observed appropriate client to staff ratio. In addition, LPA observed six staff members and three clients in care at the time of the subsequent complaint investigation inspection.

Based on the interviews that were conducted, the observation of the facility and the documents/evidence reviewed, the allegations of, resident needs a higher level of care and the facility is out of ratio will be Unsubstantiated. A finding that the complaint allegations are unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this report was signed and given to the Administrator.