Complaint Investigation Report

There were no tripping hazards found and the staircase was free of debris, steps were secure, and handrails were safe and securely attached to walls along the staircase, providing a facility free of tripping hazards.

The complaint alleges that Client (C1) sustained an unexplained head injury . LPA Nakagawa conducted interviews and reviewed records. It was determined that C1 has a history of bumps on their head which are not the result of injury or trauma but an underlying health condition.

Although the allegations may have happened or are valid based on interviews, record review and observations made by the LPAs at the time of visit, the preponderance of evidence standard has been met, therefore, the above allegations are found to be UNSUBSTANTIATED.