Complaint Investigation Report

LPA interviewed the staff, S1 denied using discriminatory or inappropriate language and stated that all interactions with clients are conducted in a professional manner. The staff member acknowledged ongoing efforts to improve communication style.

“Violation of client’s personal rights” – The complaint alleged that staff conduct during and following transportation resulted in a violation of C1’s personal rights. C1 confirmed that an interaction occurred but provided limited and inconsistent details regarding timing and sequence of events. S1 denied any violation of personal rights and reported providing care and services consistent with facility expectations and Title 22 requirements.

LPA did not observe or obtain evidence during the investigation to support that a violation of personal rights occurred. No corroborating documentation or independent witness statements were identified.

Based on interviews conducted, records reviewed, and observations made, the allegations are Unsubstantiated . A finding of Unsubstantiated means that although the allegation may have occurred, there is not a preponderance of evidence to prove that a regulatory violation occurred.

Exit interview conducted. Report discussed and provided to facility administrator. Signature confirms receipt.