Complaint Investigation Report

The facility followed regulation protocols for approved exception ensuring resident is safely discharged back to the facility's care. Due to conflicting information and a lack of corroborating evidence the allegation is found to be unsubstantiated. Allegation, staff will not allow resident to return to the facility is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.