Complaint Investigation Report

Over the course of the investigation LPA reviewed written documentation provided, along with photographs supplied by the concerned party. Confidential interviews conducted with R1 confirmed that staff have been in the practice of adding multiple absorbent pads in their incontinence brief which causes the elastic to pull at their inner thighs, causing redness and discomfort. In addition, LPA conducted confidential interview with resident (R2) who also confirmed that staff place additional absorbent pads inside their incontinence brief. Based on photographic evidence of doubling up of incontinence briefs, interviews bearing out the reality of staff either doubling up incontinence briefs or placing as many as 6 absorbent pads inside the incontinence brief of residents, the allegation is Substantiated.

A finding that the complaint is substantiated means there is a preponderance of evidence to prove the alleged violations did occur. Repeat citation issued, see 9099-D page

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Elizabeth Aguiar - Resident Service Director and Appeal rights were given