Complaint Investigation Report

Per complaint investigation 21-AS-20241113104034 Unsubstantiated investigation findings; Additionally, LPA confirmed that requests for assistance, including assistance with incontinent care, over the last month were addressed within an average response time of 13 minutes, and LPA observed documented bathing and prei-care refusals at least 4 times between 10/14/2024 and 12/1/2024. Therefore allegations are Unsubstantiated.

Facility did not safeguard resident's personal belongings - Reporting party alleges residents laptop was stolen by staff during a period of hospitalization. Interviews and documents of emails with Administrator and staff revealed facility is following theft protocols. Per resident (R1) an investigation was conducted but the tablet was not located so they bought a new one. This allegation was previously reported to police November 2024, 24-09054 and determined allegation unfounded.

Based on record review, interviews conducted, and observations made, the allegations of Resident incontinent care needs not met and Facility did not safeguard resident's personal belongings are UNSUBSTANTIATED. A finding that the complaint allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. Copy of report discussed and provided to Administrator. Signature on form confirms receipt of documents.