Complaint Investigation Report

Additionally, interviews with Resident 2 (R2), Resident 3 (R3), and the Resident Services Director (RSD) provided conflicting information regarding staff not providing adequate food services to residents. Upon review of facility menus and R2 and R3’s physician’s reports and care plans, staff are providing adequate food services to residents.

Based on interviews conducted, observations made, and record review, the allegations listed above are UNSUBSTANTIATED. A finding that complaint allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. Copy of report discussed and provided to Licensee. Signature on form confirms receipt of documents.