Complaint Investigation Report

The complainant alleges that staff failed to protect client resulting injury and that that staff handled client in a rough manner. Records and statements from staff confirm that an incident occurred in which client C1 was having SIB that resulted in an injury. Staff used methods in their training to de-escalate the behavior and shield the client from injury, however injuries still occurred. Records also reveal that after the incident occurred staff seeked medical attention. Records indicate that Staff have received training on how to protect residents from SIB's. Additionally, interviews with staff did not corroborate the allegation that client was handled in a rough manner. Therefore LPA was unable to prove or disprove the allegations.

A finding that the allegations Staff failed to protect client, resulting in injury and Staff handled client in a rough manner are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and emailed to Administrator due to printing issues.