Complaint Investigation Report

Complaint alleges, staff are not attending to resident care needs in a timely manner. Upon review of facility call bell system records, LPA’s found that on several occasions, call bells for residents (R2 & R3) had not been responded to between 1-3 hours. In addition, based upon interviews with staff (S1, S2 & S3 ), staff also do not find that they are able to adequately provide appropriate care to residents in a timely manner, also stating that it may take several hours to provide room checks, and not within the 2 hour room check protocols for residents.

Allegations staff are not properly trained and staff are not attending to resident care needs in a timely manner are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Appeal Rights Given