Complaint Investigation Report

LPA also observed that residents with dementia are not being supervised when being served meals in their rooms (resident R3) with food not being eaten due to lack of direction and food being served improperly (not cut up into bite size pieces) as residents are not supplied with knives for their safety. Based on LPA’s observations and interviews conducted, the preponderance of evidence standard has been met, therefore the allegation that due to a lack of staff, residents are not assisted with feeding is found to be substantiated is being cited on the attached LIC 9099D.