Complaint Investigation Report

On 03/14/2022 the department received a complaint alleging that: the facility failed to seek timely medical attention based on an observed change of condition in R1. An initial visit was conducted on 3/15/2022 to gather additional documentation, make observations and conduct interviews. In addition IB conducted additional interviews and gathered R1’s medical records. Based on the information obtained during the investigation, it was determined that R1 sustained an injury while be assisted by S1 and S2. Staff sought medical attention within minutes of R1 sustaining an injury. R1 received medical attention at the hospital and received subsequent care at a medical facility. Based on the finding it was determined that the allegations are unfounded.

This agency has investigated the complaint alleging facility failed to seek timely medical attention based on an observed change of condition . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.