Facility Evaluation Report

Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at L & S Gentle Care for the purpose of conducting a Case Management-Deficiencies inspection. LPA was greeted at the door by Caregiver, Luzviminda Torress . LPA was granted access into the facility.

During the dates of November 7, 2023, November 17, 2023 and today, November 21, 2023, LPA observed that the Administrator and facility manager was not present and the only time that they made themselves available in-person was on November 17, 2023 (See LIC 9102-Technical Violation).

During the course of an investigation that was initiated on November 7, 2023, LPA observed/reviewed photos of a FaceTime still photo that was taken when the resident was getting changed which is a Personal Rights violation (See LIC 809D) . LPA conducted an interview with the alleged Caregiver (See LIC 812-Interview-Caregiver #2 dated for November 17, 2023). During the interview on November 17, 2023 at approximately 11:21 AM, Caregiver acknowledged that it was her in the photo and alleged that "someone set her up, and that a former caregiver was up on the small table taking that photo." While conducting an additional interview with the Assistant Facility Manager, (See LIC 812-Interview-Assistant Facility Manager dated for November 17, 2023) LPA learned that the facility was made aware about this incident in early October 2023 and failed to report to the Department of Social Services-Community Care Licensing Division (See LIC 809D) .

Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties. Exit interview was conducted, and a copy of this report was signed and given to Caregiver, Luzviminda Torress.