Complaint Investigation Report

Upon interview with DSP staff (S1), LPA confirmed that "Group 2" had partaken in lunch at the Winter's Community Park that was indicated by the reporting party. S1 had denied speaking inappropriately to clients in care and denied witnessing staff S2 or any other staff of the same behavior. S1 stated that during the outing, client C1 was in attendance and has behaviors of yelling and speaking inappropriately towards S2 and other staff. LPA conducted an interview with DSP staff (S2) who stated that they have not witnessed or themselves behave or speak inappropriately towards clients. S2 informed LPA that a specific client (C1) is known to agitate and also become agitated by other clients. S2 stated that C1 has demonstrated behaviors of yelling and saying "shut up" to other clients. Upon a review of staff files, LPA found that S1 & S2 have appropriate training on client personal rights and both are aware of reporting requirements for suspected abuse.

LPA conducted interview with client C1 who had attended the Winters Country Drive outing on 4/18/2023. C1 primarily responds to yes and no questions. Upon interview, LPA asked C1 if they find any staff to be mean, yell or speak inappropriately to C1 or other clients. C1 responded with a no. LPA asked C1 if they feel safe and treated well in the facility and C1 responded yes. C1 was non-verbal and did not respond to a majority of LPA's questions. Clients, C2 & C3 are both non-verbal and LPA unable to conduct interview. Due to a lack of corroborating evidence and conflicting statements from interviews with staff, client and outside parties the allegation is found to be unsubstantiated.

Allegation, facility violated client personal rights is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Appeal Rights given.