Complaint Investigation Report

Furthermore, LPA reviewed facility records which were found to be appropriate during the document review. LPA reviewed the LIC 602's as it relates to Special Diets and observed no concerns with the LIC 602's regarding residents in care.

Complaint alleges that Staff speak inappropriately to residents in care. Based on interviews that were conducted, LPA learned of no concerns as it relates to the allegation. Furthermore, residents in placement reported no concerns regarding staff members to resident interactions.

A finding that the complaint allegations of Staff do not ensure food of good quality is being served to residents in care and Staff speak inappropriately to residents in care are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.