Complaint Investigation Report

486804093-11-19-2024-21-AS-KMOA-DCR2E9-20250108161931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/15/2024 and conducted by Evaluator Jill Nakagawa

COMPLAINT CONTROL NUMBER: 21-AS-20241115101506

On 11/19/2024 Licensing Program Ananlyst (LPA) Jill Nakagawa arrived unannounced to conduct an investigation into the above allegation and was greeted by DSP. There were 3 residents at home at the time. Administrator Harjit Aujla was notified and arrived shortly after. LPA toured the facility, interviewed client and staffs and made observations during the course of the investigation.

Complaint alleges personal rights have been violated. Upon interviews with clients (C1 and C2), information provided does not support the allegation and there is no evidence to prove the alleged violation occurred. Clients (C1 and C2) have indicated that there are no concerns with their personal rights being violated therefore the allegation that personal rights were violated is

found to be UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.