Complaint Investigation Report

Interview with client (C1) indicated that staff have entered their room against their wishes and taken their personal belongs out of their room. Further interview with C1 indicated that staff have also entered other clients rooms without permission while clients are not present. Review of Tenant/Landlord Rights and Responsibilities signed by clients and Administrator indicated that clients “Have a right to privacy. This means that no one can enter my room unless I allow them to enter to enter…”. Review of Personal Rights in Adult Community Care Facilities indicated that clients have “Have a right… to have privacy…” as well as “A right… to possess and use your own personal items…”. Review of facility House Values did not indicate that clients are unable to have items such as plastic water bottles, food, or other personal appliances in their rooms. Further interviews with management indicate House Policies around these items are not written down and are verbally expressed upon client move in. Review of client chart notes indicated that staff entered clients room to clean without informing client or getting client permission beforehand. Review of exchange between client and staff indicated that client was told staff would enter their room without permission unless client cleaned their room. Based upon evidence gathered, there is a preponderance of evidence to prove that the allegation has been SUBSTANTIATED and is valid.

Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, or repeat violations within a 12-month period, may result in a civil penalty assessment. Appeal rights were provided. See LIC9099D.

Exit interview conducted with Direct Support Professional, whose signature on form confirms receipt.