Complaint Investigation Report

486803815-7-3-2024-21-AS-KMOA-D7XLZW-20240808091230

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/26/2024 and conducted by Evaluator Dominic Tobola

COMPLAINT CONTROL NUMBER: 21-AS-20240626084453

Staff do not ensure that residents are provided a diet that is of the quality and in the quantity necessary to meet the needs of the resident(s) in care

On 7/3/2024, Licensing Program Analysts (LPA's) Tobola and Mutialu arrived unannounced for the purpose of complaint investigation and was greeted by Lead Carestaff, Charity Butler. Administrator, Mantu Sandhu arrived later in the visit. LPA's toured the facility, interviewed staff and residents, reviewed records and made observations during the course of the investigation.

Complaint alleges staff do not ensure that residents are provided a diet that is of the quality and in the quantity necessary to meet the needs of the resident(s) in care. Based upon multiple tours of the facility and LPA observations, there appeared to be a sufficient amount of fresh fruits, vegetables and a general amount of food supplies sufficient in quality and quantity. Resident dietary restrictions are also properly posted in the kitchen area. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated.

A finding that the complaint allegations, Staff do not ensure that residents are provided a diet that is of the quality and in the quantity necessary to meet the needs of the resident(s) in care is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiency cited.