Complaint Investigation Report

Interviews and Resident documentation revealed that the facility staff are appropriately communicating with responsible parties. Also, LPA did not find any information that shows the facility is failing to communicate promptly.

Based upon the information gathered through the investigation, we have found that the complaint alleging "Facility does not answer communications promptly and appropriately to the resident's representatives " is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies cited related to this complaint during today’s visit.