Complaint Investigation Report

Staff did not do a proper reassessment for a level change – Complainant alleges that facility charged resident responsible party an increase for level of change without reassessment of resident. Review of email “(Resident) level of care has greatly increased due to worsening and new exhibited behaviors” provided by AR indicated that facility sent a clear and detailed list of new behaviors and need for a level of care change for resident to AR via email. Letter included a new total cost of rate, section of Admission Agreement stipulating rate changes due to level of care change, and letter was provided six (6) days in advance of rate increase.

Based upon observations, interviews, and record review we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.