Complaint Investigation Report

An LPA review of Special Incident Reports from 04/26/2026 and 05/07/2026 and submitted for both the complainant and C1 shows consistent documentation of the difficulties between the complainant and C1 and the efforts made by the facility to inform families, North Bay Regional Center, Psychiatrists and Behaviorists.

LPA reviewed staffing schedule and staff to client ratio and ratio appears appropriate to provide the necessary care needed.

Because Zion’s home has no staff member by the name indicated on the complaint and because the staff have made efforts to minimize fighting between the complainant and C1 and because staff have made efforts with medical and support staff to minimize fighting between complainant and C1 the above allegation is unsubstantiated.

A finding of unsubstantiated means , although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated that the allegation was false, could not have happened and/or is without a reasonable basis.

Report was read to Administrator Lourdes Soller, whose signature her denotes receipt.