Complaint Investigation Report

Interview with Health and Wellness Coordinator (HWC) indicated that “staff are rotated frequently so it isn't just one staff helping the same resident”. Review of R1 care plan and care notes did not indicate reports of R1 being verbally abused by staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.