Complaint Investigation Report

486803806-8-28-2025-21-AS-VBEI-DL5SHM-20250902135345

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/18/2025 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20250818133923

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility administrator does not have an active administrator certification

Licensing Program Analyst (LPA) Magdaleno arrived unannounced to initiate a Complaint Investigation and deliver findings regarding the above allegations and met with Administrator, Morgan Whinery.

During this investigation LPA made observations, reviewed records, and conducted interviews.

Facility administrator does not have an active administrator certification – Complainant alleges Administrator does not have an active administrator certification. Review of the Department’s Active Administrator list indicated that Administrator submitted Certification renewal on 9/18/2024. Further communication with the Administrator Certification Bureau (ACB) revealed that Morgan Whinery Administrator Certification 7022660740 has been approved and is current and active with an effective date of 9/18/2024 – 9/17/2026. We have found that the complaint allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.