Complaint Investigation Report

Facility staff are not providing adequate food service to residents in care – Complaint alleges that the quality of food served at the facility has declined indicating that recently for dinner teriyaki chicken was served, but there was no teriyaki sauce on it. Discussion with Administrator indicated that a resident who was on a low sugar diet would not be provided a sauce with sugar but they would be offered an alternative. Four of four residents interviewed indicated no issues with food service.

Based upon record review and interviews, we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.